Tell airlines: Refund customers who canceled flights due to COVID-19

Over the past year, as public health officials urged us to avoid all unnecessary travel, many Americans scrubbed travel plans and canceled their plane tickets to protect their own health and help flatten the curve of infection rates. But all they could get in return was a voucher for a future flight.

What good is a voucher, rather than a full refund, in a time when so many consumers are facing unprecedented financial vulnerability due to the pandemic? And furthermore, what are people supposed to do when their vouchers are about to expire, yet many Americans are still canceling or delaying travel plans for their health and safety?

I urge you to give full refunds to all customers who canceled flights due to COVID-19 before their vouchers expire.